Our Policies

Shipping

We ship to virtually everywhere in the world. Note that there are restrictions on some products that prevent them from being shipped to international destinations.

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can often be found on its detail page. All weights will be rounded up to the next full pound and include packaging.

VAT and Customs Fees are the sole responsibility of the buyer. We cannot estimate them and refusing to accept a shipment because of the fees is NOT grounds for a refund and will be refused.

We will not falsify Customs forms as to item value.

Returns, Exchanges & Refund Policy

New Items: You may return most new, unused items within 14 days of delivery for a full refund, less shipping. Must include original packaging and all tags and be unused. We will only pay for return shipping costs if the return is a result of our error (you received an incorrect item).

If any item was sent under one of the "free shipping" promotions, you will be charged a restocking fee of $8 because there is no such thing as free shipping. UPS and the Post Office always get paid.

Carbs, carb parts, batteries and electronic parts are NOT returnable at any time.

If you need to return an item, simply email us at bearsports@gmail.com. We may be able to fix the problem without the need or expense of a return.

We are happy to exchange a product for another size or color. Email us first!

Refunds are handled via the same way we received them. If paid via credit card, refund (less shipping) will be via refund via your credit card; if Paypal, via refund through Paypal.

Used Items: Used items are always sold "AS IS" and no refund or return is possible. Make an adult decision about purchasing any used item.

Privacy and Security Policy 

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. 

We use the information that you provide such as name, address, email and phone number for such purposes as responding to your requests, shipping your order, improving our store, and communicating with you.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

You can shop at www.Bear-Sports.com online with confidence. We have partnered with SecureNet, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

The SecureNet Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please contact Customer Service at customerservice@bearsports.com

It is important for you to protect against unauthorized access to your password so be sure to sign off when finished using a shared computer.